I assured you that the driver would no longer be permitted to drive the shuttle and disciplinary action would be taken. I did called an explained sometimes at that time of day the shuttle can take a little longer due to traffic and construction.
My staff alerted me immediately, that you had an issue. We had family that was displaced due to a fire in one of the rooms and a family that was here because of a family member being placed on hospice( this family had two of the room types). You other issue was that you did not receive a room type ,We are limited on that room type (3) as I explained. While we did speak regarding your stay, your feedback on why you were not satisfied was, because the driver took 30 minutes to arrive at pick up.
Thank you for taking the time to write a review regarding your experience with our property.
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